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Support & Contact

We're here to help you with any questions or issues

Get in Touch

For any issues, queries, or support requests, please contact us:

Frequently Asked Questions

How do I report a problem or bug?

If you encounter any technical issues or bugs in the app, please email us at developer@treebills.com with details about the problem, including your device type and app version if possible.

I need help with my account

For account-related issues such as login problems, profile updates, or account deletion, please contact us at developer@treebills.com. We'll respond as soon as possible.

I want to report inappropriate behavior

Your safety is our priority. If you encounter any harassment, spam, or inappropriate behavior from other users, please report it directly from within the app using our in-app reporting feature, or email us immediately at developer@treebills.com with details. We take all reports seriously.

I need to report a child safety concern

If you encounter any content or behavior that raises child safety concerns, please report it immediately through the app's in-app reporting feature. You can also visit our Child Safety Compliance page for more information and contact details. We have zero tolerance for child sexual abuse and exploitation, and all reports are handled with the highest priority.

I have questions about Premium features

For questions about Premium subscriptions, billing, or feature access, please contact us at developer@treebills.com. Include your account email and any relevant subscription details.

I want to request a feature

We love hearing your suggestions! Send your feature requests or feedback to developer@treebills.com. Your input helps us improve Love Wings.

Privacy and data concerns

For questions about how we handle your data, privacy settings, or data deletion requests, please email developer@treebills.com. You can also review our Privacy Policy for detailed information.

What to Include in Your Email

To help us assist you more quickly, please include:

Your account email or username
A clear description of the issue or question
Screenshots (if applicable)
Your device type and operating system version
App version (if reporting a bug)
Steps to reproduce the issue (if applicable)

Response Time: We aim to respond to all inquiries within 24-48 hours during business days. For urgent safety concerns, please contact local authorities immediately.

Account Deletion

If you want to delete your account, you can do so directly in the app settings. If you encounter any issues with account deletion, please contact us at developer@treebills.com.

Note: If you don't log in for 30 days, your account may be automatically deleted as part of our inactive account policy.

Additional Resources

Privacy Policy - Learn how we protect your data
Terms & Conditions - Review our terms of service
Child Safety Compliance - Learn about our child safety practices and reporting

Thank you for being part of the Love Wings community! ❤️